Shipping policy

Shipping policy

All prices are in USD. We ship worldwide from stock.

Dispatch

Orders are dispatched within 1–2 business days. Orders placed after 2pm Friday are dispatched the following Monday.

Delivery times

  • United States — 3–5 business days standard, 2–3 express
  • United Kingdom and EU — 4–6 business days standard, 2–4 express
  • Canada — 4–6 business days standard, 2–4 express
  • Australia and New Zealand — 4–6 business days standard, 2–4 express
  • Rest of world — 5–10 business days standard, 3–6 express

Delivery estimates begin from dispatch, not from the time the order is placed. They are estimates, not guarantees, and can be affected by carrier delays, customs and public holidays.

Shipping cost

Free standard shipping on all orders over $150 USD. Under $150, standard shipping is a flat $12 within the United States and $18 to the rest of the world. Express rates are calculated at checkout.

Tracking

A tracking number is emailed at dispatch. Packaging is plain, with nothing on the outside indicating the contents.

Duties and taxes

Prices exclude import duties and taxes. Customers outside the United States are responsible for any duty, tax or customs charge levied on arrival in their country. We declare all orders accurately and will not under-declare a parcel.

Wrong or undeliverable addresses

Please check your shipping address at checkout. Parcels returned to us because of an incorrect address can be reshipped at your cost.

Lost or delayed parcels

If tracking has not updated for 10 business days, email hello@jenluxhair.com and we will open an investigation with the carrier.